Refund Eligibility: Refunds are applicable in cases where there has been a failure to deliver the purchased services within the agreed timeframe or if the delivered services do not meet the specifications as outlined on our website.
Refund Request: Clients must submit a refund request in writing, providing details of the issue and reasons for the refund. The request must be sent to our customer support team within [3] days of the service delivery.
Evaluation: Upon receiving a refund request, our team will evaluate the validity of the claim and the circumstances surrounding the request. We may request additional information or evidence to support the refund claim.
Refund Process: If the refund request is approved, refunds will be processed within 7 business days using the original payment method. Refunds may be subject to processing fees or deductions as per the terms of our payment gateway partners.
Non-Refundable Fees: Certain fees, such as setup fees or administrative charges, may be non-refundable unless otherwise stated in the service agreement.
Refund Disputes: In the event of a dispute regarding refund eligibility or the amount of the refund, both parties agree to engage in good faith negotiations to resolve the issue amicably.
By using our services and making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by these terms and conditions, as well as our refund policy.